Q: How Can I Find the Perfect Size for Me?
Finding your ideal fit is simple! Use our comprehensive size chart tailored for each article and style. Just match your measurements with the guide to discover your best fit.
Can’t locate your size? No worries — we will assist you for the perfect fit as per your body shape just let us know via email Info@growecom.store
Q: Why Is My Email Required When I Place an Order?
Your email is essential for keeping you updated on your order. We’ll send you notifications for order confirmation, processing, shipping, and tracking details.
This ensures you stay informed every step of the way. Keeping an eye on your email ensures a smooth and stress-free shopping experience.
Q: Can I Return or Exchange My Order?
Yes — we offer a 30-day hassle-free return and exchange policy.
Q: Who Will Pay The Return Shipping Charges?
At Growecom, your comfort and peace of mind are our top priorities. We proudly over the return shipping cost in case you need to exchange or return your item.
Once we receive your request, our team will review it and provide you with a Prepaid Return Label and Return Shipping Instructions.
We believe shopping with us should always be easy, worry-free, and transparent so you can enjoy your experience from order placement to delivery and beyond.
Items must be unused, in their original condition, and with all tags attached.
Q: What Is Your Processing Timeframe?
All orders are carefully prepared within 5–6 business days.
Q: What Is Your Shipping Timeframe?
Once shipped, your order will typically will take 3-4 business days to reach at your doorsteps.
Q: When Will My Order Arrive / Overall Delivery Timeframe?
Our standard delivery timeframe ranges from 8–10 working days, depending on your location and courier efficiency.
Order Cut-Off Time: Orders placed before 5:00 PM will be processed the same day.
Q: Why Haven’t I Received a Response to My Email?
We aim to reply to all emails within 24 working hours. During busy periods or rare technical issues, replies might take slightly longer.
Rest assured, your query matters to us—and we’ll get back to you as soon as possible.
Q: Why Does My Ordered Item's Color Look Slightly Different?
Lighting during photoshoots or your screen settings can make colors appear a little different. We always mention the true shade in each product’s description for clarity.
If you’d like more reassurance, feel free to contact us—we’ll help you confirm before purchasing.
Q: What Should I Do If My Payment Doesn’t Go Through?
If you’re seeing a payment error, double-check the following:
- Your card hasn’t expired
- The billing address matches your card details
- The card number is entered correctly
- Sufficient funds or credit are available
- Verifying these details helps prevent transaction issues and ensures smooth order processing.
Q: Can I Talk to Customer Support Over the Phone?
Yes, absolutely! Our customer support team is always happy to assist you over the phone. You can reach us during our working hours, and we’ll gladly help with any questions regarding your order, sizing, returns, or general inquiries.
Q: Can I Modify My Order After It’s Placed?
Yes — but only within 24 hours of placing your order. If you want to adjust the size, color, or design, email us right away. Once production begins, changes are no longer possible, so please review all details carefully before confirming your purchase.
Q: Which Courier Service do you use?
We partner with trusted couriers like Royal Mail, FedEx, UPS, Evri and Skynet Express for safe and timely delivery.
Customer Support
We believe in clear and accessible communication. If you have any questions, our support team is here to help.
Business Registered Name: Growecom LTD
Trade Name: Growecom
Company No. 16693057
Business Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Customer Support: Email & WhatsApp (During Office Hours)
Email: info@growecom.store
Phone / WhatsApp: +44 7402 519672
Registered Business Address: Santal Emporium 71 The Rock, Bury, England, BL9 0NB, United Kingdom