30 Days Swift & Smooth Returns & Exchange at Growecom
At Growecom, every detail is designed to reflect care, quality, and confidence. While we hope you love every purchase, we understand that sometimes an exchange or return may be necessary.
Our process is crafted to ensure your experience remains effortless, transparent, and stress-free.
1. How to Request a Return or Exchange
To start a return or exchange, please contact our support team first:
Email: info@growecom.store
Call / WhatsApp: +44 7402 519672
Hours: Monday – Friday, 9 AM – 5 PM (GMT)
Please include the following details in your message:
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Your order number
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Reason for return or exchange
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(If possible) a photo of the product or issue
Once we receive your request, our team will review it and provide you with a Prepaid Return Label and Return Shipping Instructions.
⚠️ Do not ship your item back without contacting us first, as unauthorized returns may not be processed.
2. Return Shipping Charges
At Growecom, your comfort and peace of mind are our top priorities. We proudly cover the return shipping cost in case you need to exchange or return your item.
We believe shopping with us should always be easy, worry-free, and transparent so you can enjoy your experience from order placement to delivery and beyond.
All items must be unused, in their original condition, and with all tags attached.
3. Our Return Window
You may return your item within 30 calendar days of receiving your order.
4. Return Eligibility
To be eligible for a return:
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The product must be unused, unworn, and in its original condition.
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Items must be returned in their original packaging.
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You must provide a valid proof of purchase (order number or receipt).
5. Damaged or Defected Items
If you receive an item that is defective, damaged, during transit kindly report with photo proof within 3 days of delivery so we can notify the shipper and file a claim promptly.
6. Refund Processing and Timelines
Once your returned item has been received and inspected, refunds are initiated within 24 to 48 hours.
After processing, the amount typically appears in your original payment account within 7 business days.
If more than 10 days have passed and you have not yet received your refund, please:
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Review your bank or card account again.
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Contact your card issuer or payment provider to confirm if the refund is in transit.
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Reach out to your bank for any internal processing delays.
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If still unresolved, email our support team at info@growecom.store and we’ll gladly assist until it’s settled.
7. Your Consumer Rights
At Growecom, we value your trust and satisfaction. Our policies fully comply with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which provide a 14-day cooling-off period for online purchases.
To make your experience even more flexible, we proudly offer an extended 30-day return period, giving you extra time to ensure your purchase is just right.
8. No Restocking or Hidden Fees
At Growecom, we believe in honesty and hassle-free service. That’s why we never charge restocking fees, repackaging costs, or any hidden deductions on approved returns. Your refund reflects exactly what you paid — simple, fair, and transparent.
Customer Support
We believe in clear and accessible communication. If you have any questions, our support team is here to help.
Business Registered Name: Growecom LTD
Trade Name: Growecom
Company No. 16693057
Business Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Customer Support: Email & WhatsApp (During Office Hours)
Email: info@growecom.store
Phone / WhatsApp: +44 7402 519672
Registered Business Address: Santal Emporium 71 The Rock, Bury, England, BL9 0NB, United Kingdom
