Order Cancellation Policy

1. Flexible Order Cancellation Policy at Growecom

At Growecom, we understand that plans can change — and we’re here to make things easy for you. Our Order Cancellation Policy is designed to be simple, transparent, and customer-first, ensuring you have full control over your purchase before it’s dispatched.

2. Cancellation Timeframe

You may cancel your order within 24 hours of completing your purchase. During this window, we can stop processing your order and issue a full refund right away.

3. Before Shipment Dispatch

If your order has not yet been packed or shipped, our support team can cancel it immediately upon request. Simply contact us with your order number or registered email address, and we’ll handle the rest.

4. After Shipment Dispatch

Once your order has been dispatched or handed to the courier, it can no longer be cancelled. However, you can still request a return or exchange after receiving your parcel by following our Returns & Exchange Policy

5. Refunds for Cancelled Orders

If your cancellation request is received within the 24-hour timeframe, you’ll receive a 100% refund to your original payment method. Refunds are typically processed within 24–48 hours and should reflect in your account within 7 business days.

However, If your order has already been shipped, you can still return the unwanted item once it is delivered and request a refund in accordance with our return policy.

6. No Fees or Hidden Deductions

At Growecom, we never charge any cancellation or restocking fees. Your refund amount will always match what you originally paid — no hidden charges, ever.

7. How to Request a Cancellation

To cancel your order, please contact our Customer Support Team as soon as possible.

Contact Details:

Please include:

  • Your order number or registered email address

  • A short reason for cancellation (optional but helps us improve)

Our team will review your order status and confirm whether it’s still eligible for cancellation.

8. Orders Not Eligible for Cancellation

The following orders cannot be cancelled once processing has begun:

  • Orders that have already been shipped or handed to the courier

  • Custom or personalized products that have entered production

9. Cancellations Initiated by Growecom

In rare cases, Growecom may cancel your order if:

  • The product is out of stock or discontinued

  • Payment authorization fails

  • There’s a technical or pricing error on the website

  • The order is flagged for potential fraudulent activity

If this happens, we’ll notify you immediately and process a full refund without delay.

10. Refund Confirmation and Timelines

Once your cancellation is approved:

  • A full refund is issued to your original payment method within 24–48 hours

  • The amount typically appears in your account within 7 business days, depending on your bank or payment provider

If you don’t see your refund after 10 days, please contact info@growecom.store and our team will assist you until it’s resolved.

Customer Support

We believe in clear and accessible communication. If you have any questions, our support team is here to help.

Business Registered Name: Growecom LTD
Trade Name: Growecom
Company No. 16693057
Business Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Customer Support: Email & WhatsApp (During Office Hours)
Email: info@growecom.store
Phone / WhatsApp: +44 7402 519672
Registered Business Address: Santal Emporium 71 The Rock, Bury, England, BL9 0NB, United Kingdom

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