We Ensure Your Privacy at Growecom
1. What We Collect
At Growecom, your trust is our most valued asset.
We believe true luxury begins with confidence — the confidence that your personal information is handled with the same care and attention to detail as the craftsmanship behind our products. From the moment you visit our website to the time your order arrives, we are dedicated to ensuring your experience is secure, effortless, and completely worry-free.
To deliver a seamless shopping experience, we collect only the details essential for processing and fulfilling your order, including:
-
Full name
-
Email address
-
Contact number
-
Billing and shipping address
-
Payment details (processed securely via our payment partners – we never store your full card information)
-
Verification or ID (where required for regional delivery)
We do not collect unnecessary information — only what allows us to serve you with precision and reliability.
2. Purpose of Collection
Your information is used solely to:
-
Confirm and complete your purchase
-
Coordinate smooth and timely delivery
-
Communicate updates regarding your order
Once your transaction is fulfilled, your details are never used for any unrelated purpose.
3. Access to Your Information
Your personal data is accessible only to a limited number of trusted professionals within Growecom and our authorized logistics partners.
All authorized personnel operate under strict confidentiality and comply with data-protection standards. Every measure is taken to ensure your information remains private, secure, and handled with the utmost discretion.
Security Measures Include:
-
Secure Socket Layer (SSL) encryption for all online transactions
-
Restricted access to customer data (only authorized staff can access it)
-
Regular security audits and data-protection reviews
4. Third-Party Sharing
At Growecom, your privacy is absolute. We do not sell, rent, or disclose your personal information to any third parties.
We work only with trusted service providers who help us operate efficiently and improve our services. These partners receive only the data required to perform their specific roles and are bound by strict data-protection agreements.
Examples include:
-
Payment gateways – to process secure transactions
-
Shipping and logistics partners – for deliveries and tracking updates
-
Analytics tools (e.g., Google Analytics) – to optimize website performance
-
Email service providers – for newsletters and order confirmations
We are not responsible for the privacy practices of external websites linked to or from Growecom. We encourage you to review their respective privacy policies when visiting third-party sites.
5. Data Retention
Your information is retained only for the time necessary to process your order and ensure a smooth delivery experience.
After completion:
-
Sensitive details such as addresses or identification are permanently removed from our active systems.
-
Your email may be securely stored only if you have opted in to receive promotional updates or exclusive offers.
We retain your data only as long as required for legitimate business, record-keeping, or legal compliance purposes. We never sell, share, or misuse your data — ever.
section:
6. Your Data Protection Rights (UK GDPR Compliance)
Under the UK General Data Protection Regulation (UK GDPR), you are entitled to exercise the following rights regarding your personal information:
-
Access & Updates: You can request access to the personal data we hold about you or ask us to correct or update any inaccurate details.
-
Data Deletion: You may request the removal of your personal information from our systems, where legally permissible.
-
Marketing Preferences: You have the right to object to the use of your data for marketing or promotional communications.
-
Cookie Control: You can withdraw or modify your cookie preferences at any time through your browser settings.
-
Lodging a Complaint: If you believe your data has been processed improperly, you have the right to raise a complaint with the Information Commissioner’s Office (ICO).
7. How We Safeguard Your Information
We take your privacy and data security seriously. Our website uses SSL (Secure Sockets Layer) encryption and Shopify’s advanced secure infrastructure to protect your personal details during online transactions. In addition, we follow recognized industry-standard security practices to safeguard your data from unauthorized access, loss, or misuse.
Please note, however, that while we employ the best available measures, no online transmission or storage system can be guaranteed to be completely secure. We continually review and enhance our security practices to maintain the highest standards of protection.
8. Cookies & Digital Experience
To personalize and enhance your browsing experience, Growecom uses cookies that help us:
-
Remember your preferences
-
Improve site performance
-
Tailor your experience to your interests
Only essential cookies are active by default. All other types are enabled only with your explicit consent.
Types of Cookies We Use:
-
Essential Cookies: Required for website functionality, such as checkout and secure login.
-
Performance Cookies: Help us analyze traffic and improve usability.
-
Marketing Cookies: Used to deliver relevant advertisements and promotions.
You may control or disable cookies through your browser settings. However, doing so may impact website functionality or checkout features.
9. Legal Compliance
We may collect, retain, or share information when required to comply with applicable laws and regulations. This may include:
-
Responding to lawful requests from authorities or regulators
-
Meeting tax, accounting, or auditing obligations
-
Preventing and investigating fraud or data breaches
-
Enforcing our Terms & Conditions and protecting our rights
Growecom ensures all data handling aligns with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), where applicable.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children.
If we learn that a child under 18 has submitted personal data, it will be deleted immediately. If you believe such information has been provided to us, please contact info@growecom.store so we can take appropriate action.
Customer Support
We believe in clear and accessible communication. If you have any questions, our support team is here to help.
Business Registered Name: Growecom LTD
Trade Name: Growecom
Company No. 16693057
Business Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Customer Support: Email & WhatsApp (During Office Hours)
Email: info@growecom.store
Phone / WhatsApp: +44 7402 519672
Registered Business Address: Santal Emporium 71 The Rock, Bury, England, BL9 0NB, United Kingdom
Social Media
