Thank you for choosing Growecom, your trusted destination for premium fleece cotton Hoodies, Sweatshirts & T-shirts. We are committed to providing a smooth, reliable, and hassle-free shipping experience for every customer.
1. Fast & Reliable UK Delivery by Growecom
At Growecom, our goal is to make sure your order reaches you quickly, safely, and without hassle. Each package is handled with care and dispatched through trusted UK couriers to ensure a smooth delivery experience from our warehouse to your door.
2. Shipping Coverage Areas
We’re delighted to serve customers throughout the United Kingdom.
Our delivery network covers every major region, including:
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🏴 UK Mainland – Fast and reliable doorstep delivery
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🏔️ Scottish Highlands – Extended delivery access for remote areas
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🍀 Northern Ireland – Seamless service without extra fees
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🏝️ Channel Islands – Secure and timely island deliveries
Whether you’re in the city or countryside, Growecom ensures your order reaches you safely and on time.
3. Trusted Delivery Partners
Your orders are handled by trusted UK courier services known for speed and reliability. We carefully select partners to guarantee a smooth experience from our warehouse to your doorstep.
We proudly collaborate with:
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📦 Royal Mail – Standard nationwide delivery
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🚚 Evri – Affordable, trackable delivery option
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⚡ DPD – Express service available for faster shipping
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✈️ FedEx UK – Premium courier for select regions
Each courier follows strict handling and tracking standards, ensuring your package arrives securely, efficiently, and with care.
4. Delivery Costs & VAT Transparency
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Free Standard Shipping on all UK orders — no minimum spend required.
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No hidden fees beyond the product price.
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All listed prices include UK VAT (Value Added Tax).
What you see at checkout is the final amount you’ll pay — simple and transparent.
5. Order Handling & Processing
Each order undergoes a 2–3 business-day handling and quality-check process before dispatch.
During this time, your product is inspected, packed securely, and prepared for shipment.
📦 Please note: Orders are not processed or shipped on weekends or public holidays.
6. Transit & Delivery Timelines
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Transit Time: 4–5 business days once the parcel leaves our facility.
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Estimated Total Delivery: Typically 6–8 business days from the date of order (including processing).
⏰ Order Cut-Off Time: 5:00 PM GMT (UK Time).
Orders placed after this time are processed the next business day.
7. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email.
You can use it to follow your parcel’s journey and see its estimated delivery date in real time.
8. Missed Deliveries & Address Updates
If you’re unavailable at the time of delivery:
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The courier will attempt redelivery or provide collection instructions.
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If you need to change your delivery address, please contact our support team immediately — changes can only be made before dispatch.
9. Damaged or Lost Packages
If your parcel appears lost or damaged during transit, please:
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Double-check your delivery address.
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Inspect all safe places and ask neighbors if they accepted the parcel.
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Provide your tracking number to the courier to begin a claim.
If the parcel remains missing, email us at info@growecom.store with your order number.
We’ll investigate immediately and, based on your preference, reship your item or issue a full refund.
10. Delivery Delays
While we strive to meet all delivery timelines, external factors such as weather, courier strikes, or peak-season volume may occasionally cause delays.
Rest assured — our team will keep you informed and assist you every step of the way until your order arrives safely.
Customer Support
We believe in clear and accessible communication. If you have any questions, our support team is here to help.
Business Registered Name: Growecom LTD
Trade Name: Growecom
Company No. 16693057
Business Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Customer Support: Email & WhatsApp (During Office Hours)
Email: info@growecom.store
Phone / WhatsApp: +44 7402 519672
Registered Business Address: Santal Emporium 71 The Rock, Bury, England, BL9 0NB, United Kingdom
